Product Care Page

 Candle Care

  • Before each use, trim your wick to 5mm with sharp scissors or a pair of candle wick trimmers.
  • Remove any debris or dust before you light your candle
  • Place the candle on a stable heat resistant surface and away from draughts (this can cause it to burn unevenly) and keep it out of reach from children and pets.
  • Allow the candle to burn until the wax pool has evenly reached the edge of the container. If this is not achieved on each burn before it is extinguished the wax will not melt past this point the next time you light it. This will cause tunneling and wasted wax on the side of your container.
  • Do not let your candle burn for more than 4 hrs at a time. This is to help reduce it from getting too hot. Always allow it to fully cool down before relighting it again.
  • Never leave a candle unattended.
  • If your candle comes with a lid please remove this while it is lit and only put it back once the candle has fully cooled down and the wax has solidified again. Placing it back on before it has cooled will cause damage to the lid, the candle container will overheat and can break causing a fire.
  • Stop using the candle when it has 1/2 an inch of wax left at the bottom of the container. Continuing to use it past this point can cause the container to become too hot and could cause damage to it or to the surface it is on. If you have a wax melt burner you could carefully remove the wax when it has fully cooled down to a solid-state and break it into small pieces and use it gradually over time with your burner. But please make sure not to overfill your wax melt burner.

 

Reed Diffuser Care

  • Remove all packaging before using your products.
  • Check and keep all packaging for allergen and safety information.
  • Use gloves when handling and flipping the black reed, or wash your hands afterward.
  • Place your reed diffuser where there is plenty of movement in the room to help throw the fragrance up high out of reach. Avoid placing the reed diffuser near air conditioning, radiators, doors leading outside, and even windowsills as these can cause the fragrance to evaporate quicker.
  • Flammable liquid. Do not light reeds. Do not put the reed diffuser near a heat source.
  • Do not ingest.
  • Keep out of the reach of children and pets.
  • Do not place the diffuser directly onto, or allow the reeds to touch, polished, painted, leather or plastic surfaces, or electrical equipment as accidental spillage.

 

Room Spray Care

  • Shake the bottle well before each use to ensure an even distribution of ingredients.
  • Test the spray in a small area before widespread use to check for any adverse reactions.
  • Avoid spraying directly onto surfaces; instead, aim the spray into the air for even dispersion.
  • Hold the spray nozzle a foot or two away from your face or any surfaces.
  • Store in a cool, dry place away from direct sunlight and heat.
  • Store out of reach of children and pets.
  • Do not spray directly into eyes; if contact occurs, rinse with water.
  • Ensure good ventilation when using, especially in confined spaces.

 

Perfume Care

  • Keep the Bottle Closed Until the First Spritz.
  • Store your perfume on a low shelf in a dark, dry location.
  • Avoid Storing Your Perfume in the Bathroom.
  • Preserve your fragrance in its original container.
  • Keep the Bottle Sealed When Not in Use.
  • Avoid Shaking the Perfume Bottle Excessively.
  • Keep Your Perfume in Its Original Bottle.
  • While traveling, choose smaller vessels.
  • Ensure Consistent Temperature.
  • Store Your Perfume In an Air-Tight Container.

 

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Returns and refunds

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Our warranty policy

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Payment security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Delivery times

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Back in stock notifications

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!